This document was originally written in Korean. If there is any discrepancy between a translation and the Korean version, the Korean version shall prevail.
Article 7 (Refund Policy)
1. Usage fees are charged on a prepaid basis in principle.
2. A User may cancel a subscription at any time, and upon such cancellation may continue to use the Service until the end of the currently paid usage period. Automatic payment ceases from the next payment date.
3. Where a User has already begun using the Service, fees already paid are, in principle, non-refundable.
4. A refund may be made in accordance with the Company's refund policy or applicable laws in any of the following cases:
a. Where the Service cannot be used normally due to causes attributable to the Company
b. Where the same payment has been made in duplicate
c. Where a refund is required by law
d. Where the Company otherwise acknowledges that a refund is necessary
5. No refund is provided on the grounds of a User's simple change of mind, cancellation after partial use of the Service, a plan change, or a reduction in the number of users.
6. Additional payments arising from an upgrade are calculated on a pro-rata basis according to the remaining portion of the existing billing period, and no refund of such amount is provided after the upgrade.
7. A downgrade takes effect from the next payment date, and no refund of the difference for the current billing period is provided.
8. Where the Company provides a free trial, no fee is charged if the User cancels during the free trial period. Where automatic payment is made after the free trial ends, this refund policy applies.